Subscription Support

Restore a Purchase

Sign in to the same Spindle account you used when you subscribed, open the subscription screen, and select Restore purchases. Spindle will unlock Premium when Apple and RevenueCat report that the subscription is active.

If Your Partner Pays

Sign in to your own Spindle account in the shared workspace and select Refresh access on the subscription screen. One active plan can cover both authenticated workspace members, but it does not transfer ownership of the App Store subscription.

Manage or Cancel

On your iPhone, open Settings, tap your name, select Subscriptions, and choose Spindle. Apple controls App Store billing and cancellations. Deleting your Spindle account or uninstalling the app does not cancel your subscription.

Apple also provides current instructions in its subscription support guide.

Request a Refund

Apple reviews App Store refund requests. Visit reportaproblem.apple.com, sign in with the Apple Account used for the purchase, and follow Apple’s prompts.

Contact Spindle

If access still does not refresh, email support@tryspindle.app. Include the Support ID shown in Spindle’s subscription screen and a short description of the problem. Do not email passwords, authentication codes, or payment-card information.

Subscription use is also governed by our Terms of Service and Privacy Policy.